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Refund / Cancellation Policy

CANCEL

If you want to cancel your order or make any changes with it, please contact us at support@hyperionstore.com within 8 hours from purchase. We’ll be able to edit that for you as long as the order isn't already in process yet. 

RETURNS

Our policy lasts 60 days from purchase date. If 60 days have gone by, sadly we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUND

We only refund items that are  defective or damaged . We will only process refund request once we receive a proof the item/s is being sent back to us.

EXCHANGE

We only replace items that are defective, damaged, doesn't fit and parts are missing.

Several types of goods are exempted from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate, underpants or any sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items are:

Gift cards
Downloadable software products
Some health and personal care items

There are certain situations where only partial refunds are granted.

Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days upon receipt. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, we suggest that you check your bank account first. If it's not there yet, contact your credit card company as it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hyperionstore.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How to organize a return?  Feel free to send us an email at support@hyperion.com

Please make sure to send us a proof of shipping once your returned item/s. Once it has been received and inspected, we'll notify you via email if it's approved or not. 

If you are approved, then your refund will be processed excluding the shipping cost.  It processed back to the original payment method used to purchase the order. Usually it will reflect 5-10 business days. 

Please do not send your purchase back to the manufacturer.  Please mail it to:   

4 Rue Des Closeaux Rueil-malmaison FR 92500

Please note that you will be responsible for paying the  shipping costs for returning your item and it's non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

W e are unable to be held liable for the loss of your item/s being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details specially if you are shipping an item over $75. We don’t guarantee that we will receive your returned item.

 

 

 

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